Shipping Policy
Last updated: April 2026
1. Delivery Coverage
24x7 eMall ships to all serviceable pincodes across India. Delivery availability and estimated dates for your pincode can be checked on the product page before placing an order.
2. Shipping Charges
Delivery is free on every trade order. The minimum order value is ₹10,000. For bank-transfer (pro-forma) orders, dispatch begins once the payment is confirmed.
3. Delivery Timelines
| Location | Estimated Delivery |
|---|---|
| Metro Cities (Delhi, Mumbai, Bangalore, etc.) | 2–4 Working Days |
| Tier-2 Cities | 3–5 Working Days |
| Tier-3 Cities & Towns | 5–7 Working Days |
| Remote & Rural Areas | 7–10 Working Days |
These are estimates only. Actual delivery times may vary due to public holidays, weather disruptions, or high order volumes during sale periods.
4. Order Processing
Orders are typically processed and dispatched within 1–2 business days of payment confirmation. Orders placed on Sundays or public holidays are processed on the next working day.
5. Shipping Partner
We ship via iCarry.in and their network of trusted courier partners across India. You will receive the specific courier name and tracking number via SMS and email once your order is dispatched.
6. Order Tracking
Once your order is shipped, you will receive:
- An SMS with your tracking number and tracking link
- An email with the same tracking details
You can also track your order at any time from Account → My Orders.
7. Multiple Items in One Order
If your order contains multiple products, they will be shipped together where possible. Occasionally, items may be dispatched in separate packages, each with its own tracking number.
8. Delayed or Lost Shipments
If your order has not arrived within the expected timeframe, please contact us at [email protected]. We will investigate with the courier and provide an update within 2 business days.
9. Damaged in Transit
If your order arrives damaged, email us on the day of delivery with a continuous unboxing video (started before the sealed parcel is opened) and photographs. We will send a replacement; courier charges to return the item and to deliver the replacement are borne by the customer. Without the video, or after the day of delivery, claims cannot be accepted — see our No Returns & Replacement Policy.
10. Address Changes
Address changes can only be made before the order is dispatched. To request a change, contact us immediately at [email protected] with your order number.