No Returns & Replacement Policy
Last updated: October 2026
1. No Returns or Refunds
All sales are final. Once an order is delivered it cannot be returned, exchanged or refunded. Please check the product title, description, images, size and specifications carefully before ordering, and write to us before you buy if anything is unclear.
2. Replacement for Damaged, Defective or Wrong Items
If the item you receive is damaged in transit, defective on arrival, or not the item you ordered, we will send a replacement of the same product, provided all of the following conditions are met:
- Unboxing video (mandatory): one continuous, unedited video that starts before the sealed parcel is opened, clearly shows the shipping label and the intact seal/tape, and then shows the parcel being opened and the product being taken out and inspected. Videos that start after the parcel is already open cannot be accepted.
- Reported on the day of delivery: the claim must reach us by email on the same calendar day the courier marks the parcel as delivered.
- Product unused: the item, its packaging, accessories, tags and manuals must be exactly as received.
Claims that do not meet every condition above will not be accepted. We recommend recording the unboxing of every parcel you receive from us — it takes a minute and protects you fully.
3. How to Claim a Replacement
- Email [email protected] on the day of delivery
- Include your order number and the product name
- Attach the unboxing video (or a Google Drive / WeTransfer link if the file is large) and clear photographs of the damage or defect
- Our team reviews the video and replies within 1–2 business days
- If approved, you ship the item back to the address we provide, using a trackable courier, and share the tracking ID
- Once the item is received and verified, we dispatch the replacement
4. Replacement Shipping Charges
Shipping costs for a replacement — both sending the item back to us and delivering the replacement to you — are borne by the customer. The return courier is paid by you directly; the outbound replacement shipping charge is communicated by email and must be paid before the replacement is dispatched. We do not offer reverse pickup.
5. Cancellations
An order can be cancelled only before it is dispatched — email us immediately after ordering with your order number. Once dispatched, an order cannot be cancelled, refused or returned.
6. Contact
- Email: [email protected]